Old House Journal for Android

There have been long term issues with this app which I’m hoping will NOT push this app to join Magster, a truly awful digital management system. This app consistently requires me to repurchase issues I already own, then says, “You already own this issue. Would you like to receive it again for free?” That is a minor annoyance. Lately it allows me to purchase issues but not read them. It keeps throwing me out. That is much more serious. Please repair this. PS. Thank you for keeping old issues available for purchase, something Magster would limit.

Add me to the growing list of dissatisfied customers, for all of the reasons mentioned by the other reviewers who came before me. I received the same customer "service" myself(after trying dozens of times to restore my purchases): 1. First, OHJ ignores my initial email. 2. After some more haranguing on my part, OHJ replies back by passing the buck off to Google/iTunes. 3. I then contact customer support at Google, wherein I am informed that this is an OHJ in-house problem, and I need to contact OHJ again. 4. And, here we are. I'm out 17 bucks and my subscription doesn't expire for another 8 months. I have been a long-time subscriber to the print edition of OHJ and have always been very satisfied with the response of their customer service team. I'm not renewing this subscription.

I have subscribed to Old House Journal for at least the last 3-4 years through this app. Since the upgrade I have lost my prior purchases and back issues I purchased separately. As others have stated poor customer support. Why is it my responsibility to PROVE that I previously purchased subscriptions when your "upgrade" has prevented me from obtaining access to my subscription?

I had enjoyed OHJ and been reading it on my Mobile for several years. Occasionally there were download/sync problems but they always cleared up in a few days with no hassle. This Mar 2017 however, it stopped working altogether. I could neither download new issues or read old ones. I sent emails through the app and directly providing requested information (my name, address, Google receipt, etc.) all to no avail. It was the same old arc: first a do-not-reply, then a request for information, then a request for screen shots from an actual customer service rep, then a request for Google receipt and finally back to do-not-reply. This went on for 3 months from March thru May 2017. Since them I'm being "sent to the appropriate department for review". Guess I didn't pass review. Oh, and in March, I had 9 paid months left on my subscription.

Bought the subscription, followed all directions, will not download purchased issues! I am requesting a refund!