Central App for Android

I used the Central online store to order furniture, to be delivered to Samui. First, the site doesn’t allow non-Thai cards of any kind, which seems like a bad choice. More importantly, the site allowed me to put in a Samui address, checkout and pay and then the brand (Chic Republic) I bought sent me an email a week later to tell me they don’t ship to Samui! From there I contacted Central a few times and was told basically, they would honor the shipping. No one ever got back to me in a timely way, I had to push the communication over and over. Finally, someone came back to me…..2 weeks later….that they would not ship. I work in the retail technology sector and often work on the customer journey and experience and I have to say, even though this is Thailand, this is also a major retailer with stores nationwide and somehow, I expected better.

I Have a shopping bag that I can not get rid of. I have tried trying to remove each item, putting item number to 0and trying to remove, moving to wish list and getting rid of. I have deleted My history, my web data, the app and restoring, rebooting my Android, and many more things. Each time I re-enter the application the items in the shopping cart are still there.

Your feature to link The1 Account does not work. It keeps giving me an error for invalid email even though I am using the correct email for my The1 account. Even your forgot password functionality for The1 linking gives me an invalid email error message even though it is the correct email. This has turned me off from purchasing anything from your app. Your customer support chat is also useless as it only handles Thai. I tried chatting with support and the agent can’t even reply to me.

โทรศัพท์รุ่นเก่าไม่สามารถอัปเดตได้ ถ้าแบบนี้แอปนี้สำหรับคนรวยทางนั้นแหละ😪 คงต้องลบแอปสินะ 😐

App ช้า Display สินค้าไม่น่าสนใจ Apply coupon code ไม่ได้ ทั้งหมดทำให้เสียเวลาในการเลือกสินค้าเยอะมาก