Idle Office Tycoon-Money game for Android

I spent $6.99 on the premium pack III and $5.99 on one of the other packs. Neither of them loaded into my game but I was charged for both. I tried to find a way to contact them to get the packs but could not find one. I’ve spent money on this game before and didn’t have any issues.

So I purchased the pack with the two managers and the ads removal for $24.99. (It was 50% off) I didn’t receive anything so I assumed it didn’t go thru and tried again and it worked but then when I looked thru my purchases I realized I was charged both time even tho I only received it once.

I purchase the no ads and I was charge twice and it didn’t give it to me what is this game it’s stealing money.

This game has some great potential at being a good mobile game to pass time but there is a few issues that are big problems that needs to be dealt with first. Load times/loading in general. When loading up the game (for me at least) it either takes about 5-10 minutes or the game doesn’t respond at all. I’m using a Android 12 and hasn’t had any issues with games until I started playing this one. Customization. I have to agree with a previous reviewer on that there should be more models for your personal character whether that be more skin colors or different outfits. I do think a start would be to add another female character seeing as there are 2 males and 1 female. Prices on ingame items. I don’t usually complain about much but the prices you guys have set are a bit steep. If you are wanting to make money, I bet you a lot more people would be shop items more if they were cheaper if that’s your goal. Overall I’m loving the game and can’t wait to see what else happens with it ☺️

***Edited for update of review*** Thank you to the support team. They responded very quickly I think it was about 10 hours later. And they stayed in communication until it was resolved less than 36 hours since it happened. It’s actually the first time I’ve left feeling like it was important to the developers and support to make a difference. After dealing with so many support teams that treat you like your bothering them, or do the minimum to make it right., to leave with a positive thoughts or feeling is very refreshing. Thank you again support team for your response and professionalism and kindness!!! Dawn