MyWaterSD for Android

Shen trying to register the app it claims my address is ‘invalid’. However, the water department has no trouble sending our bill to this address. Repeated efforts to get them to address the problem has been ignored. Their ‘help’ button returns an inoperable, error message. A thirteen year old off the street could have written a better app.

I emailed San Diego water 5 days ago to set up service, and on the second phone call have been on hold for 80 minutes so far. This app will let you sign up with an account number but not start service.

Ever since they updated from a newer versions weeks if not months ago. I couldn’t login I tried to reset my password it says not to use similar password or something. I tried so many times same thing happened. I called their customer service and the wait was like an hour and when someone finally answered the phone and told her my problem she said to send them an email and tell them my problem and then they will email me a ticket. And they did email me a ticket but that’s it. Their customer service is unforgivable.

Doesn’t work

Why am I being charged a transaction fee on my water bill and then an additional transaction fee for paying online?