ARRIS SURFboard Manager for Android

Very cumbersome. Poor useless support. Don’t buy.

this app and the whole Arris brand is absolute trash. It doesn't work well and is over cumbersome. This whole brand should just shut down completely and go home.

Routers worked ok until I tried to do any kind of custom configuration. Software constantly reports that it can't connect to the network yet it shows and let's me modify simple settings. I can't add devices to the static IP list, can't remove items already there, and can't even get to parental controls. I call it worse than useless because I have wasted so many nights trying to reconfigure my network and have gotten absolutely nowhere. The fact that the statement at the top of this page offering more fixes soon is 10 months old only rubs salt in the wound. I've read too many similar reviews (note the abysmal rating) to think it's just me. I'm done, I have had it and I'm not very forgiving when a so-called high end company would let these kind of ratings stand for nearly a year. I can't tell others what to do, but FYI, I'm on my way out now to buy something that works. Sure junkware.

Following the instructions in the new router box, I downloaded this app. As part of the setup I was prompted to point the Android camera to the QC Code on the new router. I kept getting messages saying the code was invalid. I continued with the manual setup. Though it could find the router, it could not connect to it saying the password was no valid. I ditched this and thankfully used the XFinity app. Within minutes I was up and running. XFinity has it together in this department. This.app.does.not.work

The in-app activation process does not work, and it was impossible to get help online with the website. 0 stars.