TripShot for Android

This is by far the most absurd and confusing app I have ever used Ever since they changed the bus stop times it’s been a nightmare to plan trips and even then, this app is little to no help. It cannot accurately get to me where I need to be. It cannot connect to the internet in order for a trip. Even planning for a trip is far more difficult as the app doesn’t show what routes I need.

App works fine, the only thing that doesn’t work is the times they say they will be there. They have been on time only once, had us waiting 30 minutes after estimated arrival time for pick up.

Took 20 mins just to figure out how to properly use the app. Buses show up when they want, 20-40 mins after requested time. Sometimes cannot even get a bus leaving you wondering if a driver will let you on. I’m not sure what was so wrong with the previous system but this new one is a complete joke. ART needs to go back to routine routes and schedules for tourists. Forcing passengers to stand out in the rain or heat without being able to schedule a ride is outrageous.

The shuttles usually end up arriving 10-15 minutes later than when they tell you they are going to arrive, some inputs don’t save and you have to remember to input them every time you use the app, the don’t show you the routes, you just see the buses moving in random directions on the map. Should be free with how poor it is.

You guys have made a simple ticket system into a mess of an app where it took 20-30 minutes to find out how it even works. Great job! Not only that but you’re leaving people waiting for shuttles to ask if “this is their shuttle?” Good job guys. Work on the app and make it more simple? Just an idea. What a fail of a system. Sad that it’s taking over transportation.