IHG Hotels & Rewards for Android

How do you upgrade an app and break one of the main features? You can’t even search for hotels in this app.

I can’t log in either on the App or the IHG website. This should be a severity 1 issue.

I have spoke to a representative from IHG 2 different times in the past few weeks and they assured me there team is working on fixing the fact that some customers cannot login on the app. They indicated it would be resolved likely by the end of last week. Well a new release was pushed recently and still to no avail. I have not been able to login ever since I downloaded the app months ago. I continue to get an error stating to contact customer service, that there was an issue with my credentials, which is false. I can successfully login on the website right now. It’s unacceptable that a company this large is having such a persistent issue for this period of time for simply logging in. I want to book on the app because of the promotion they are running for bonus points, but I am unable to do so because of this longstanding problem. I hope mine and others who have posted the same concerns about this are actually being listened too.

Take a page from Hilton and get your app in order. There is absolutely no way to view an official folio, only a quick and dirty version receipt which accounting will not process. So, in order to get an official folio, the customer must call each hotel directly. Really?? It’s 2022 IHG. Your app is as crappy as you rubber omelets

It’s so hard to use