Lexus for Android

Overall the app is great by notifying you when the doors are unlocked or a window is down. But since the recent app update I always receive a notification stating “Please check the rear seat”. I have this push notification turned off in my settings but I still receive this notification every time I exit the car. I understand this is a safety alert but the app is not functioning properly. Hopefully this error can get fixed in the near future.

I can’t find out how to turn in facial recognition to login in an Android 13. On my old Android I was able to use my finger to login. Is this supported?

Repeated attempts, scan and manual entry. Buggy software, maybe not yet mature for public release. Shame for a high end brand….

Appointment creation flow does not have a “back” button. So any changes I need to make from previous selection forces me to cancel the entire flow and start over. Changing/swapping vehicles on the home page was more intuitive on the older version. (Basic swipe gesture) The black icon on the center of the nav bar has low discoverability and it took me long time digging around the app to accidentally stumble upon it. Also the fact that this button doubles as a function to return to the homepage seems weird. Minimizing the app on ios leaves the location services on. I have to close out the app entirely to have the app stop using my location. Images and text clipping when scrolling through the homepage. Stuttering animations throughout. Cancelling existing appointment call failed, but has no error state messaging. It just returns me to the same screen as if I have taken no actions. Homepage’s location map taking up huge chunk of space honestly has low functionality. Coupling this with huge top margin above the vehicle images pushes the Make an Appointment button way below the fold. I would have assumed that dealerships would value this CTA as utmost priority.

Bought a brand new 2022 NX and this app has made it a lousy experience. It will not connect to the secondary driver profile therefore the car does not remember the seat settings (even though they are apparently linked to the key assigned to that profile. I’ve had the car at the dealership 3 times to reset the whole system and go through all the set up again and it ends up in the same result every time. This app over complicated things that had been simple for every other vehicle that I’ve owned and the result is a broken mess. Lexus needs to fix this right away.